Chatbots can help businesses save on customer service costs by answering up to 80% of routine questions.34% of users declared they would prefer to answer questions from a chatbot concerning e-commerce.Twice as many consumers surveyed in 2019 would knowingly engage with chatbots, saying that they are “very helpful.” ( Helpshift, 2019).55% of users say they enjoy getting quick responses to simple questions from a chatbot.64% of internet users say the best chatbot feature is 24-hour service.Using chatbots can help businesses save up to 30% from the $1.3 trillion they spend to service customer requests.and a third of the total population use voice search ( eMarketer, 2019). Nearly 40% of all internet users in the U.S.41% of people starting online chat conversations with businesses are C-level executives.24% of enterprises, 15% of mid-sized companies, and 16% of small businesses now use chatbots.Countries with the most number of chatbot users are the U.S.Messaging apps have over 5 billion active users a month.Meanwhile, the insurance sector will also benefit from AI technology, which includes chatbots, with cost savings of around $1.3 billion by 2023, up from $300 million in 2019. ![]()
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